Cancellation & Return Policy

Cancellation Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@deezoe.com.

In such cases, the order will be canceled and the money will be refunded to you within 4-7 business days after the cancellation request.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support@deezoe.com.

  • In case you have canceled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
  • Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 4-7 business days?

How will I get refunded for the canceled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 4-7 business days after receiving the cancellation request?

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 3-4 business days of us receiving the products back and your bank details on email. It will take additional 5-7 business days for the amount to reflect in your account.

 

Returns, Replacements, and Refunds

How do I return an item purchased on Deezoe?

Deezoe offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 24 hours of delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

  • Step 1: Contact our Customer Support team via email (support@deezoe.com) within 24 hours of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their labels and barcodes intact.


Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

 

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • The product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if the original packaging is damaged
  • Serial Number has tampered
  • Defective products that are covered under Seller/Manufacturer’s warranty
  • The product is used or altered
  • If the request is initiated after 5 business days of order delivery.

 

Categories not eligible for Return:

  • Customized Products cannot be returned since they are available during select promotions and ordered on demand
  • Personal care appliances cannot be returned due to hygiene issues


Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

 

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

  • Step 1: Contact our Customer Support team via email (support@deezoe.com) within 24 hours of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their labels and barcodes intact

For jewellery, only items which are broken at the time of delivery can be returned and exchanged, please send an image of the broken jewellery item along with the packaging and send it on support@deezoe.com and once the request is approved from our side then the delivery person will come in 4-6 working days and take that item. in case you want a refund of your money you can mention it in the same mail and if you want a replacement then also you can mention in the mail.


Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.


Can I return part of my order?

Yes. A return can be created at the item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2-3 business days of us receiving the products back. It may take 3-5 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 2-3 business days of us receiving the products back and your bank details on email. It will take an additional 3-5 business days for the amount to reflect in your account.